Research Analyst 2

Primary Responsibilities

Project Planning

• Collaborate with onsite insights team to prioritize work

• Identify research approach and methodology as part of research intake

• Proactively seek out and recommend new methodologies/analysis where needed

Research Execution

• Execute quantitativeresearch studies and analyze raw data using a variety of market research tools

• Work with various internal databases to append data where needed

• Synthesize insights from a variety of secondary research sources

• Write, program and oversee survey fielding

• Ensure data quality throughout the entirety of research execution

• Ability to learn new data and insights platforms as needed

• Adhere to project timelines and regularly provide project updates to onsite insights team 

• Effectively prioritizes tasks and projects from both a timing and a resources standpoint

• Manage and coordinate with research partners, ensuring processes are running efficiently 

Reporting

• Create data focused slides for integration into insights decks

• Scope, build and maintain enterprise facing dashboards

• Pull additional data cuts when needed based on stakeholder and partner needs

• Access and work within tools

• Partner with other data reporting teams outside of CR&I, when applicable, to strengthen insights

Qualifications

• 2+ years of custom research project experience, preferably on the market research supplier side 

• Familiarity with a variety of market research methodologies, qualitative and quantitative, and their applications 

• Proficiency with survey-analytics platforms

• Must be able to manage projects independently; be highly organized and detail-oriented 

• Strong verbal and written communication skills 

• Team player with the ability to build good rapport 

• Strong PowerPoint and Excel skills 

• Intellectually curious and inquisitive nature

Experience with the following tools and platforms is preferred:

• SPSS

• Tableau

• Decipher

• SQL

• MarketSight/Qualtrics/Suzy

• Rosetta

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.