Director - RDK Operations Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic leadership and executive oversight to all aspects of the Software Development and Engineering department's projects and activities. Develops and implements strategies and works with project personal to develop project standards and performance metrics. Works with Supervisors and Managers to ensure all applications meet project specifications and requirements. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget.

Job Description

Job Summary

Comcast and Sky’s Technology & Product organization shapes the future of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.We work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms both on Broadband and Video products.

We are seeking a seasoned Director, Software Engineering to lead the RDK Operations Engineering organization. This leader will define strategy, drive engineering and operational excellence, and ensure our Entertainment and Video products meet the highest standards of quality, reliability, and readiness before launch. In this role, you will own the quality strategy, certification processes, test automation frameworks, and release readiness governance for video products for Comcast and Sky. You will guide multiple teams responsible for ensuring that every product meets our highest standards of performance, reliability, compliance, and customer experience before launch.

This role is ideal for a highly technical, customer‑obsessed leader who thrives in fast‑paced, cross-functional environments and excels at developing teams, optimizing processes, and guiding complex programs from concept to deployment. You know how to help engineers navigate priorities and communicate clear expectations with customers. You should be knowledgeable about the architecture of distributed systems and the software development life cycle.

Core Responsibilities

Leadership & Strategy

• Develop and execute the engineering strategy for pre‑release quality, certification, and operationalization of RDK-based video products.
• Drive multi‑year roadmap planning, engineering excellence initiatives, and cross-team alignment.
• Foster an inclusive culture centered on growth, collaboration, accountability, and innovation.

Technical Leadership

• Provide strategic and tactical test solutions for video device or system’s ability to support various video solutions, frame rates, codecs, and formats, enabling the playback, recording, and transmission of video content.
• Guide architecture decisions across automation frameworks, DevOps systems, test environments, and observability platforms.
• Ensure solutions are scalable, secure, and aligned with Comcast’s technology standards.

DevOps & Automation Strategy

• Oversee development of automation tools, CI/CD integrations, test infrastructure, and reporting systems.
• Strengthen telemetry, monitoring, and end-to-end observability across release pipelines.
• Drive operational improvements that increase velocity, reliability, and development efficiency.

Quality Engineering, BDD & Reliability

• Own the test strategy for RDK stacks, video firmware, and pre‑release validation.
• Expand BDD adoption, optimize testing scenarios, and increase automation coverage.
• Implement risk-based testing, reliability engineering practices, and coverage optimization frameworks.

Cross‑Functional Collaboration

• Act as the primary engineering interface with Architecture, Product, Program, Operations, QA, and vendor partners.
• Provide clear, data‑driven updates to senior leadership on risks, readiness, and operational performance.
• Lead certification governance, readiness reviews, and launch decision processes.

People Leadership

• Lead and mentor managers, senior engineers, and technical experts.
• Build high-performing, diverse teams through hiring, development, and coaching.
• Establish healthy team dynamics and ensure a strong pipeline of future technical leaders.

Customer and Business Impact

• Champion customer-first thinking in all engineering and operational decisions.
• Promote the Net Promoter System to bring customer insights directly into product and process improvements.
• Ensure all activities support Comcast’s values of inclusion, integrity, and doing what’s right for customers and communities.

Required Qualifications

• 10+ years of experience in software engineering, DevOps, test automation, or reliability engineering.
• 5+ years leading engineering managers or multi-team organizations.
• Deep technical knowledge of video systems, video interoperability, streaming apps and related domains.
• Proven leadership in CI/CD, automation frameworks, observability systems, and large-scale test infrastructure.
• Strong expertise with BDD, quality engineering, scenario design, and test coverage optimization.
• Excellent communication, stakeholder management, and executive presence.

Preferred Qualifications

• Experience with RDK video product architectures.
• Hands-on experience with Java, Spring, Python, Jenkins, Git, Maven, MySQL, and related test/tooling ecosystems.
• Experience leading globally distributed engineering teams.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +