VOD Technician 2

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the end-to-end of lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews and processes digital video assets, as well as, oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System). Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

• Ensures that all content is published in production within service level agreement.
• Verifies media and metadata are error-free. Works with content provider to resolve errors.
• Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
• Verifies that all media and metadata follow the current specifications.
• Receives and processes media and metadata from content providers.
• Supports coordinators, ensuring that issues they identify are being resolved.
• Audits partner delivery (compare pitch list vs. received).
• Uses daily metrics report to react to and improve upon content partner or delivery issues.
• Builds and maintains content partner relationships with their peers.
• Troubleshoots or escalates issues that occur within the Video Operations value chain.

Employees at all levels are expected to:

• Basic understanding of Cablelabs specs
• Understand different workflows and common errors 
• Utilization of VOD UIs to report on state of the system
• Ability to identify and report system issues
• Proficiency with Microsoft Office Suite of products
• Basic Operating system elements such network and drive mappings

Knowledge that will be gained once in the role

• Knowledge of end-to-end lifecycle of content via the video and IP asset delivery platform and how to provide world-class level of service.
• Reviews, edits and processes digital video assets, as well as oversees the upload and transcode operations of such assets.
• Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider.
• Developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Metadata; Troubleshooting; Content Management; Communication

Salary:

Primary Location Pay Range: $21.35 - $32.03

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years