Account Manager, Product Sales Strategy

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing account management and sales support for an assigned portfolio of existing customers. Develop and manage overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product and service opportunities and retention of existing services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives

Job Description

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

Comcast Technology Solutions (CTS) brings proven Comcast technology to the world, enabling partners to think big, go beyond, and lead the way in media, advertising, communications, technology and more.

About the Role:

In this role, you will be responsible for owning the customer relationship with assigned accounts in support of the CTS Streaming, Broadcast, and Advertising business. You will have a focus on day-to-day support for all their media management, post-production, and delivery needs, in addition to overall retention and growth strategies. 

What You’ll Do:

• Conducts product demos, user trainings, and delivers proposed solutions to meet the needs of the assigned customers.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues or escalations that arise.
• Manage the cultivation, execution and delivery of sales and service solutions to national accounts.
• Collaborate with cross functional teams (including sales, finance, IT, product, development and operations) to develop project plans and optimize overall sales strategy, while providing a superior customer experience.
• Maintain day-to-day relationships with clients while promoting company services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Manage existing revenue, funnels, reporting and forecasts supporting business unit and customer operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Skills & Experience We’re Looking For:

• Exceptional and professional communication
• Data analytics
• Presentation skills
• Customer service/support
• Microsoft Excel
• Salesforce

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Communication; Data Analytics; Customer Service

Salary:

Primary Location Pay Range: $76,066.95 - $114,100.43

Additional Range: This job can be performed in New York City with a Pay Range of $76,066.95 - $124,473.20

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years