Technical Program Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Job Description

Core Responsibilities

• Understands the scope of technical programs as defined by the product and business requirements. Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives in conjunction with program team.
• Steward of Work Breakdown Structure ensuring that both product and engineering understand the outlined scope and requirements and have appropriate supporting documentation and Jira tickets for implementation.
• Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.
• Ensures clear communication and alignment with stakeholder and delivery teams, consistently managing relationships and facilitating timely delivery of objectives. 
• Recommends changes to improve the engineering processes and collaborate with engineering teams on agile best practices.
• Identifies and analyzes risks and issues while providing resolutions to a diverse range of complex problems. Exercises proper escalation to manager and key stakeholders as needed.
• Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and adjusts consistent with plan objectives. Works with team to assist in action item resolution and track completion.
• Ensures program milestones are accomplished and that overall timelines are met. Documents all major plan changes in scope, approach and date delivery. Determines and develops approach to solutions.
• Participates in weekly leadership and crew level scrum of scrums by aggregating documentation in Confluence and auditing to ensure information is accurate.  Will demonstrate proficiency in the Confluence tool.
• Responsible for Intake ceremony, maintain weekly agenda, own communications of necessary participants week over week and facilitate the topics of discussion.  This is a multi-channel communication forum across all stakeholder groups including end to end program, product, architecture and engineering. 
• Consistent exercise of independent and collaborative decision making and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Scheduling; Teamwork; Communication; Deliverables Management; Critical Paths; Project Planning

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years