Technical Program Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a Technical Program Manager, you will play a pivotal role in overseeing and coordinating complex technical projects from inception to completion within the Access Delivery and Integration, Network Syndication team. Your primary focus will be on ensuring that technical requirements are met, and services are implemented with quality for syndication partners. You will work closely with cross-functional teams to plan, design, and execute technical projects, manage trials, and issue resolution. Your expertise will be crucial in monitoring network performance and maintaining detailed technical documentation. The ideal candidate will have a blend of technical acumen, leadership, and excellent communication skills to ensure project success and alignment with overall business strategies.

Job Description

Core Responsibilities

• Work with cross-functional workstream leads to gather detailed technical requirements and design specifications, ensuring alignment with overall Access network syndication strategy.
• Provide technical guidance and troubleshooting support with syndication partners and Comcast, specifically related to DAA, DOCSIS, and Access Networks
• Plan and lead the deployment and integration of components, coordinating deployment activities with operations and engineering teams
• Monitor network performance and facilitate improvements between syndication partners and Comcast using iterative and agile methodologies
• Capture and maintain documentation of architecture sessions, integration approaches, technical KPI’s, and best practices.
• Conduct knowledge transfer sessions for partner operational teams and provide ongoing technical support to ensure efficient use of technology and systems prior to market launch

Qualifications

• Bachelor’s Degree in a related field; advanced degree preferred
• 7+ years of relevant experience in technical program management, particularly in a technical environment, and managing large, complex programs for cable operators
• Proven experience in technical planning and design, including gathering detailed technical specifications from multiple stakeholders and facilitating alignment or decisions
• Strong understanding of program and project management methodologies and tools (JIRA)
• Demonstrated leadership skills with a focus on technical team coordination and stakeholder management
• Excellent problem-solving abilities and proficiency in technical troubleshooting
• Experience in managing technical requirements, deployment planning, and defect resolution
• Proficiency in monitoring network performance and implementing strategic improvements
• Experience with Agile and/or Lean methodologies for managing iterative delivery practices
• Previous experience in a technical role, such as software, network, or systems engineering in the areas of DAA, Access cables networks, or DOCSIS technologies is nice to have.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

What You Can Expect:

• An encouraging and casual work environment with chances to showcase your skills.
• A culture of innovation and continuous learning.
• Training, support, and mentoring to expand and evolve your expertise.
• For more insight into our culture, check out: https://jobs.comcast.com/meet-comcast/our-culture

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas discounted digital TV and internet.
• Discounted tickets for Universal Resorts, and free tickets to our Universal theme parks!

Learn more at https://jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leading Project Teams; DOCSIS; Facilitation; Communication; Access Networks; Agile Methodology

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years