Sr. Analyst, Consumer Services Product Strategy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity’s consumer products are critical to the future success of Comcast, connecting customers to what matters most.  The industry is rapidly evolving and we are developing innovative products to respond to customer needs and new competitive threats.  The Consumer Services Product team is at the forefront of identifying and developing the strategies for these new products.  This Sr. Analyst role will help lead the product strategies to enhance the value and differentiate our portfolio of consumer products. This individual will work with our Internet, Mobile and Entertainment product management leads and cross-functionally across the entire organization to develop differentiated product strategies and roadmaps, which will enable us to grow both connects and revenue per customer. Among other duties, this individual will help be responsible for customer insights, product ideation, extensive data analysis, competitive analysis, business case development, feasibility assessments and go-to-market approaches.  Excellent opportunity for a passionate, analytical & collaborative problem-solver wanting to make an impact on future consumer products.

Job Description

Core Responsibilities

• Conduct / leverage research, analysis and industry trends to help shape our long-term strategy and identify opportunities for future growth.
• Prepare business cases / model new growth opportunities in partnership with finance
• Analyze large internal datasets to help shape product strategies
• Maintain a pulse on key emerging technology trends that impact our sector and provide insights to senior leadership that helps shape and inform our product roadmap and strategy
• Collaborate across the product teams to support ad hoc strategic projects and analysis
• Evangelize product vision and concepts across internal constituents including executives, business owners, marketing, technology, and field leaders
• Manages, gathers and analyzes competitive intelligence data for product lines
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements

• 2-3+ years experience in strategy, strategic data analytics, product management or finance
• Significant demonstrated ability to conduct data analysis, experience working with large datasets and delivering insights
• Strong product acumen with an obsession over customer needs
• Strong level of intellectual curiosity, ability to work in ambiguous and dynamic environments
• Ability to conceptualize and develop growth strategies based on data
• Familiar with consumer broadband technologies and solutions  
• Rare mix of intelligence, integrity, domain knowledge, and verbal agility to earn the trust of business and technical teams across the company.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Industry Trend Analysis; Analytical Analysis; Analytical Thinking; Product Management; Taking Initiative; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years