Customer Project Manager 1
Colorado; Remote
Overview
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
What makes a successful Customer Project Manager 1 at Comcast? Review the top traits we're looking for and see if you're the right fit.
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Customer Project Manager 1
Job Summary
Responsible for coordinating business class advanced voice, ethernet and/or all associated small to medium business product offers from order submission through installation. Provides first line customer support regarding information contained in each customer solution, communicates with internal departments to ensure solution accuracy, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.Job Description
Core Responsibilities
- Establishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.
- Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.
- Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.
- Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.
- Reviews contracts and validates services with customers to ensure accuracy.
- Meets organizational scorecard, productivity and quality metrics.
- Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression.Ability to handle escalations across multiple levels internally and within the customer’s organization.
- Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.
- Supports multi-location customers with multiple services at each location by managing the installation of the customer’s services.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Strategic Objectives; Service Delivery; Troubleshooting; Teamwork; Results-Oriented; Communication
Salary:
Primary Location Pay Range: $26.08 - $39.13
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Hear from our people
“I’ve never felt so connected a job before. Any time I’m mentioning that I’m looking to grow, I feel like ears in the room open.”
Lauren Senior Business Account Executive
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
More About Comcast
-
Comcast Introduces Peacock, Netflix and Apple TV+ Streaming Bundle
Comcast today announced Xfinity StreamSaver™, a streaming bundle of Peacock, Netflix and Apple TV+ for new and existing Xfinity Internet and TV customers.
-
Comcast Launches NOW – a New Brand and Product Portfolio that Redefines Low-Cost Internet, Mobile and TV
Comcast Business Mobile – exclusively available to Comcast Business Internet customers – is designed for business with flexible data options including Unlimited data, and nationwide 5G coverage.
-
Comcast Business Mobile Introduces New, Unlimited Plans
Comcast Business Mobile – exclusively available to Comcast Business Internet customers – is designed for business with flexible data options including Unlimited data, and nationwide 5G coverage.
Enterprise Sales in Action
Jobs For You
-
Retail Sales Consultant
Flint, Michigan Retail 10/06/2024
-
Analyst 3, Business Partners Process Effectiveness
Colorado, Idaho, Minnesota, Missouri, New Mexico, Oregon, Washington, Kansas, Arizona, Texas, Utah, Project Management 11/04/2024
-
Manager Employee Communications
Philadelphia, Pennsylvania, New York, New York Communications 11/04/2024
No Recently Viewed Jobs
View All JobsNo Saved Jobs
View All JobsTalent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.