Development Engineer 4 (Net Ops-F0234)
Chennai, India
Overview
Make your mark at Comcast -- a Fortune 30 global media and technology company. Become part of our award-winning, international engineering team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. You’ll do the best work of your career right here.
Success Profile
What makes a successful Development Engineer 4 (Net Ops-F0234) at Comcast? Review the top traits we're looking for and see if you're the right fit.
- Results-driven
- Adaptable
- Inventive
- Entrepreneurial
- Team Player
- Problem-Solver
Responsibilities
Development Engineer 4 (Net Ops-F0234)
Job Summary
The Unified Communications Engineering team is looking for a Senior Engineer with a passion for building communications services. You’ll be at the forefront of developing and designing innovative solutions for commercial communications products. This role involves supporting product roadmaps and business requirements, creating solution architectures, technical requirements, and detailed designs. You’ll collaborate with product management, engineering, and systems teams to drive architecture roadmaps and solution designs. The focus will be on UCaaS/CPaaS technologies for video/audio conferencing, messaging, SMS, collaboration, contact centers, and real-time communications, including designing and integrating applications both internally and with third-party UC providers. Expertise in cloud technologies, VoIP, SIP, IP/data networking, product and software development lifecycle, virtualization, automation, DevOps, CI/CD methodologies, security, and operational tools is essential. Be part of a dynamic team driving the future of unified communications!Job Description
The Unified Communications Engineering team is looking for a Senior Engineer with a passion for building communications services. You’ll be at the forefront of developing and designing innovative solutions for commercial communications products. This role involves supporting product roadmaps and business requirements, creating solution architectures, technical requirements, and detailed designs. You’ll collaborate with product management, engineering, and systems teams to drive architecture roadmaps and solution designs. The focus will be on UCaaS/CPaaS technologies for video/audio conferencing, messaging, SMS, collaboration, contact centers, and real-time communications, including designing and integrating applications both internally and with third-party UC providers. Expertise in cloud technologies, VoIP, SIP, IP/data networking, product and software development lifecycle, virtualization, automation, DevOps, CI/CD methodologies, security, and operational tools is essential. Be part of a dynamic team driving the future of unified communications!
The Sr. Engineer (Engineer 4)performs solution development, architecture and designs for new services and product solutions for the commercialcommunications products.
The role involves supportingthe roadmap and direction of product and business requirements and creation ofsolution architectures, technical requirements, configurations, detailed systems and network designs. Partnering with otherproduct management, engineering and systems organizations to define and drive architecture roadmaps, detailed solution designs and vendor/internal deliverables and plans to meet solution delivery.
This position will have an emphasis on UCaaS/ CPaaStechnologies– for multiple business focused applications and services including video and audio conferencing, presence, messaging, SMS, collaboration, contact center and other real-time communications and API driven integrations acrossall business segments from small-medium, mid-market and enterprise.This will include design, development and integration for internally developed applications at Comcast as well as integration with other third-partyUC industry providers.
Additional areas of expertise includestrong industry experience in Cloud technologies, Voice over IP, SIP, IP and data networking, Product and Software Development lifecycle, virtualization, automation, DevOps and CI/CD methodologies, security and operational tools.
PRIMARY RESPONSIBILITIES:
Serve as aSr. Product Engineer forUC solutions and designs - including architecture, prototyping, detailed designs, protocols, operational excellence, testing, network integration, deployment
Identifies and recommends areas requiring enhancements or modification
Performs complex and routine updates for UCproducts
Drive vendor excellence and operational support
Interface with product teams;review new product/service requests and applications to define technical requirements
Translate business and operational requirements to technical requirements; design, prototype, implement
Lead other Comcast organizations to define operational models and tools to be used to monitor and maintain the security vulnerabilities of new and existing voice services and product offerings
Design strategic solutions to sustain product long term; growth, scale and resiliency
Provide preventative measures to ensure uptime and optimal performance of the UC environment
Maintain an understanding of market and product developments and external standards to understand their use and applicability to new service concepts
Author and maintain Detailed Design Documents
Participate, contribute and drive industry standards in relevant technology areas
REQUIRED SKILLS:
Ability to deal with complexity and high-pressure situations and effective decision making
Excellent communicator, able to analyze and clearly articulate complex issues and technologies
Senior level experience in communications through managing, designing, and implementing enterprise and carrier level scale VoIP network environments with a focus on Cisco, Microsoft, and Poly voice and video technologies
Proven design and problem-solving skills
Experience with IP networking (QoS techniques, routing, security protocols)
Experience with UC collaboration applications, features, and presence
Demonstrated UC and VoIP protocol interworking and debugging technicalissues
Must be familiar with voice, data, and equipment engineering technologies and have an advanced knowledge of telecommunications equipment, terminology, and standard practices and procedures
Must possess a high degree of self-motivation and have a demonstrated history of independent decision-making
REQUIRED QUALIFICATIONS (Experience and capabilities must have; Essential to begin job):
Minimum 8years of experience in building or operating voice and unified communications products in large scale networks
Strong experience and knowledge ofUnified Communications, SIPand VoIP technologies
Strong knowledge of industry products and relevant standards and ability to lead their implementation and adapt them to Comcast
Core Responsibilities
- Partners with Engineering project Manager to provide consultative direction and Develops long term objectives and plans to determine resources, technology and course of action to achieve results.
- Works with Other members of cross
- functional teams, joint ventures, third party vendors and Company’s product managers and marketing teams to deliver quality products, in a timely fashion, that meet defined requirements. Establishes and maintains working relationships within NE&to, product development teams, joint ventures, vendors and contractors.
- Participates in Company product lifecycle process. contributes to and/or Creates product and technical requirements, detailed design Documents including transaction, capacity and bandwidth models, systems definitions, and operational procedures as part of this process.
- Understands key business drivers and Applies the knowledge of internal/external business issues to improve products and services.
- Anticipates and Interprets customer needs, assesses requirements and identifies solutions.
- Ensures that projects are properly accepted into the Engineering team, worked on in a timely and efficient manner and smoothly transitioned into quality assurance and operations teams.
- Interprets internal/external business issues and recommends complete solutions based on best practices and Proven technologies.
- solves complex problems. Takes a broad perspective to identify innovative solutions.
- Provides guidance for the performance and reliability of various cross
- platform applications and services. Ensures that system failures are restored in a timely manner.
- Participates in the review of failures and Provides feedback to prevent future occurrences.
- consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Hear from our people
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Albert Vice President, Product Management
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Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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