Customer Experience Rep (Repair)
- Requisition #: 189697
- Job Type: Full Time
- Location: Woodridge, IL
- Team: Customer Care
- Pub Date: 11/5/18
Be the Front Line to our Customers’
Connection to the World
When XFINITY customers contact us with questions or an issue, we need to be prepared to handle any unique request. That means we need skilled problem-solvers ready to listen and engage thoughtfully with customers as they multitask, create relationships, and think on their feet. People who are able to turn any situation around by providing resolution - and bring top personalized service to each and every customer.
XFINITY’S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and creating conversations that place our customers at the center of our business. Changing the customer experience, each customer at a time.
For this essential role, you’ll need a high school diploma or the equivalent, along with the flexibility to work overtime and weekends. And if you’re fluent in another language, certain locations have amazing bilingual opportunities available!
Are you ready for a sales-oriented role that engages with our customers while helping them connect to the world? If you want to excel in your sales career, all while having exceptional support in a collaborative team setting, we’d like to hear from you.
To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application.