I wanted to elevate the Hispanic content and the Hispanic people to the place they deserve. If I mention the movie The Others you probably immediately think of Nicole Kidman. But you probably don’t know its director, Alejandro Aménabar, who’s Chilean. Ok, maybe I’m biased, but we have many talented Latino filmmakers and actors that don’t get the exposure they deserve.
What She Loves About Her Job
I feel I’m coming full circle with providing the best customer experience for Hispanic customers. We launched the first bicultural experience with the launch of X1 in Spanish. Later, we added other products like Stream, Xfinity Home, Xfinity Connect, etc. Language choice is one component of the service we provide for Hispanics, the other is curating the content the audience likes to watch. And if that wasn’t enough, I get to watch TV for a living!
But the biggest reward has been the teams I’ve been a part of and the people I’ve met. I have had the pleasure to work with great leaders and report to amazing bosses. I have always felt that my opinion matters and I’ve been trusted as a subject matter expert. It goes a long way when you feel supported by your boss who provides opportunities for you to develop new sets of skills.
What It Takes to Get the Job Done
Be creative and willing to adapt quickly if you don’t get the results you expect. Be open to learn from others and be able to put yourself in the shoes of different customers. Also, don't ever be afraid of throwing a crazy idea to the table, it might become the next big offering!
How Marcela Likes to Unwind
I love the beach! That’s where I recharge, it doesn’t matter if it’s winter or summer. The funny thing is that I don’t know how to swim, so those couple of seconds when the wave lifts you up and you can’t feel the ground are pure adrenaline!
My son and I share many interests. Some of the things we like to do include crafts, baking and going on hikes. I enjoy living in New Jersey where there are so many hiking places and beaches nearby.
We also love to travel. As long as my son is getting on a plane, he signs up for any trip! That’s what we miss the most this quarantine.