Every employee who is able to work from home is doing so, including thousands of call center workers. For certain business lines, we implemented flexible attendance policies for a period of time as we transitioned to new processes, including work from home. Unpaid personal leave is available for all employees impacted by COVID-19.
We are following CDC guidelines and are working to ensure all customer-facing employees take extra precautionary measures for their safety and our customers, such as additional sanitization practices, daily temperature checks, social distancing, and providing masks and cloth facial coverings to wear during customer interactions. We also limited technician interactions within our customers’ homes to only when it’s necessary to ensure they are connected to critical services.
Comcast is offering additional benefits to support them and their families during this difficult time, including 20 days per dependent to help with back-up care needs.