Customer Experience Rep (Retention)

Customer Experience Rep (Retention)

Union, NJ

  • Requisition #: 164899
  • Job Type: Full Time
  • Location: Union, NJ
  • Team: Customer Care
  • Pub Date: 8/4/17

Be the Front Line to our Customers’
Connection to the World

When XFINITY customers contact us with questions or an issue, we need to be prepared to handle any unique request. That means we need skilled problem-solvers ready to listen and engage thoughtfully with customers as they multitask, create relationships, and think on their feet. People who are able to turn any situation around by providing resolution - and bring top personalized service to each and every customer.

XFINITY’S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and creating conversations that place our customers at the center of our business. Changing the customer experience, each customer at a time.

For this essential role, you’ll need a high school diploma or the equivalent, along with the flexibility to work overtime and weekends. And if you’re fluent in another language, certain locations have amazing bilingual opportunities available!

Are you ready for a sales-oriented role that engages with our customers while helping them connect to the world? If you want to excel in your sales career, all while having exceptional support in a collaborative team setting, we’d like to hear from you.

To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application.

Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.

step 1

Step 1

Create a Profile & Apply

After you've found your desired position, create a candidate profile here and apply online. Feel free to apply for more than one job opportunity using your candidate profile.


step 2

Step 2

Application Review

We evaluate all applications based on overall experience, education and skill. If your profile best matches our needs for the job, you'll be contacted regarding next steps.
Unfortunately due to the volume of applications we receive each day, we are unable to reach out personally to every candidate.

step 3

Step 3

Assessment Testing

Some of our roles require additional assessment testing. If this is a necessary step for your application process, a Comcast recruiter will contact you with instructions.

step 4

Step 4

Interview Process

The interview process typically begins with a phone call or videoconference interview. If it is determined that you are a potential match for the role, an in-person meeting will be scheduled. Your recruiter will guide you through the logistics of scheduling.

step 5

Step 5

Selection Notification

A recruiter will notify you if you have been selected for the position. If you aren't chosen, don't get discouraged. We have many open roles at Comcast – and one might be the right fit for you.

step 6

Step 6

Pre-Employment Checks

As a condition of employment, you will be required to successfully complete a pre-employment drug screening test, as well as a background check. Your recruiter will provide further instruction.

step 7

Step 7

Once your offer letter is signed and all pre-employment checks are completed, you are officially a Comcast employee. Your recruiter will explain all next steps and set you up with your manager to ensure you get off to the best start possible.

Welcome to Comcast!

NOTE: You have the option to create a "job agent" that will notify you by e-mail whenever a new job is posted that matches your job search criteria. You can also join the Comcast Talent Network and we will regularly notify you with all jobs that might be a fit for your skillset.

If you feel you need special accommodations during the recruitment or hiring process, please contact your recruiter or contact us.

Got a question? Check our FAQs or connect with @ComcastCareers.

We're always online.