Sr. Manager, Client Services & Operations

Sr. Manager, Client Services & Operations

New York, NY

  • Requisition #: 163660
  • Job Type: Full Time
  • Location: New York, NY
  • Team: Sales
  • Pub Date: 8/12/17


The Sr. Manager, Client Services & Operations is responsible for leading the Client Services & Operations function for FreeWheel's Markets business in North America, which enables the most premium video publishers such as TV Programmers, MVPDs, and major digital media publishers to monetize their content programmatically at scale. This function is responsible for both demand and supply side operations and solutions engineering, which includes successful set up, trafficking, level 1 operational and technical troubleshooting, monitoring, and optimization for all North American marketplace transactions. Additionally, this function is responsible for the North American-specific policies and procedures that govern the operations and troubleshooting of Markets transitions while working closely with the Global L2 Client Services & Operations team as well as various other internal teams to ensure an efficient and seamless operational experience for FreeWheel Markets buyer and publisher clients. This is a critical role supporting the continued growth of FreeWheel Markets in North America and reports directly to SVP, North American Markets.

Core Responsibilities:

  • Manage a team of highly-talented ad operations and technical support professionals
  • Develop, implement, and evolve a strategic plan for how the Client Services & Operations function can support the business and client service goals of the North American Markets organization
  • Oversee the personnel responsible for the trafficking of FreeWheel Markets transactions (demand and supply) and ensure that all trafficking is completed in accordance with proper procedures and policies to ensure that all transactions are executed accurately and efficiently
  • Oversee the personnel responsible for the configuration, monitoring, and optimization of the SSP platform
  • Oversee the personnel responsible for level one troubleshooting of Markets transactions (demand and supply)
  • Coordinate with other internal teams, including the Global Clients Services & Operations team, to design, implement, and evolve intra-company process for handoffs, escalations, etc.
  • Communicate directly with Markets clients as needed in support of the Publisher Account Management and Demand Sales teams
  • Identify operational trends and risks and communicate to the FreeWheel Markets leadership team
  • Develop, implement, and track KPIs to measure the operational efficient of the North American Markets business
  • Exercise independent judgment in pursuit of business goals and objectives
  • Travel as necessary in support business objectives (prospect/client meetings, conferences, internal meetings)

Job Specifications:

  • Bachelor's Degree or Equivalent
  • 5+ years of experience with digital video in an operational or technical role
  • 2+ years of managerial experience
  • Deep understanding of the digital advertising industry value chain, specifically including programmatic buying models
  • Extensive experience working with digital video ad servers (FreeWheel a plus) and or SSP platforms (StickyADS / FW SSP a plus)
  • Deep understanding of digital video standards and specifications (i.e. VAST, OpenRTB)
  • High EQ
  • Excellent verbal and written communication skills
  • Ability to communicate what is needed for you to be successful
  • Ability to regularly collaborate with others in pursuit of joint goals and objectives

Comcast is an EOE/Veterans/Disabled/LGBT employer

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including AOL, DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in San Mateo, with offices in New York, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

step 1

Step 1

Create a Profile & Apply

After you've found your desired position, create a candidate profile here and apply online. Feel free to apply for more than one job opportunity using your candidate profile.

step 2

Step 2

Application Review

We evaluate all applications based on overall experience, education and skill. If your profile best matches our needs for the job, you'll be contacted regarding next steps.
Unfortunately due to the volume of applications we receive each day, we are unable to reach out personally to every candidate.

step 3

Step 3

Assessment Testing

Some of our roles require additional assessment testing. If this is a necessary step for your application process, a Comcast recruiter will contact you with instructions.

step 4

Step 4

Interview Process

The interview process typically begins with a phone call or videoconference interview. If it is determined that you are a potential match for the role, an in-person meeting will be scheduled. Your recruiter will guide you through the logistics of scheduling.

step 5

Step 5

Selection Notification

A recruiter will notify you if you have been selected for the position. If you aren't chosen, don't get discouraged. We have many open roles at Comcast – and one might be the right fit for you.

step 6

Step 6

Pre-Employment Checks

As a condition of employment, you will be required to successfully complete a pre-employment drug screening test, as well as a background check. Your recruiter will provide further instruction.

step 7

Step 7

Once your offer letter is signed and all pre-employment checks are completed, you are officially a Comcast employee. Your recruiter will explain all next steps and set you up with your manager to ensure you get off to the best start possible.

Welcome to Comcast!

NOTE: You have the option to create a "job agent" that will notify you by e-mail whenever a new job is posted that matches your job search criteria. You can also join the Comcast Talent Network and we will regularly notify you with all jobs that might be a fit for your skillset.

If you feel you need special accommodations during the recruitment or hiring process, please contact your recruiter or contact us.

Got a question? Check our FAQs or connect with @ComcastCareers.

We're always online.